Responsible Gambling
At ShinyWilds, we're committed to providing a safe and enjoyable gaming experience for all our players. We understand that responsible gaming is an important aspect of our business, and we want to ensure that you have the tools and support you need to gamble responsibly.
Self-Exclusion
If you feel that your gaming habits are becoming problematic, we encourage you to self-exclude from our site. This will prevent you from accessing your account for a period of time that suits you. To self-exclude, please contact our customer support team through the live chat or email us at [email protected].
Deposit Limits
We recommend setting deposit limits to ensure that your gaming habits remain within your means. You can set a daily, weekly, or monthly deposit limit by contacting our customer support team.
Loss Limits
If you're concerned about your losses, we encourage you to set loss limits. This will prevent you from losing more than you're comfortable with.
Reality Checks
We provide reality checks on our site to help you keep track of the time and money you're spending. You can opt-in for reality checks when you log in to your account.
Session Reminders
Our session reminders will send you notifications to take a break from gaming. You can set these up through your account settings.
Time-Outs
If you need to take a longer break from gaming, we offer time-outs of 24 hours, 7 days, or 30 days. To set a time-out, please contact our customer support team.
Links to Support Organizations
We're committed to providing resources for players who may be struggling with problem gambling. We've partnered with several organizations that offer confidential support and advice:
- GambleAware: A leading UK charity that provides support and information on responsible gaming.
- GamCare: A UK-based organization that offers free, confidential counseling and advice on problem gaming.
- ConnexOntario: A Canadian organization that provides 24/7 support and resources for problem gamblers.
If you or someone you know is struggling with problem gambling, please don't hesitate to reach out. We're here to help.